Payment and Refund Security Policy

Last updated: 29.09.2024

Payments for orders on happ-proxy.me are processed using Visa and MasterCard bank cards. Payment processing security is provided by Cardlink.

1. Payments are accepted over a secure connection using TLS 1.2.
2. Cardlink complies with PCI DSS requirements for secure processing of payment data.
3. Confidential data (card details, etc.) is not transmitted to happ-proxy.me and is processed exclusively by the payment service.
4. The online store happ-proxy.me does not receive or store the payer's banking data.
5. The user agrees not to initiate unjustified disputes or chargebacks if access to the digital product has been provided.
6. Refunds are issued only to the same payment details that were used for the original payment.

Refund conditions

1. The user has the right to request a refund within 7 calendar days of payment, unless otherwise specified by the plan.
2. For certain plans, the refund period may be extended up to 30 days, provided that the access or key has not been activated.
3. The service is considered started from the moment the key, configuration, credentials or service access is delivered.
4. Activation of the key, authorization or connection to the service confirms the start of service usage.
5. If the key has been activated and the consumed traffic exceeds 100 MB, refunds are not provided, as the service is considered rendered.
6. Subsequent non-use of the service after activation is not a ground for a refund.

Refund procedure

1. To request a refund, please contact support: support@happ-proxy.me
2. We recommend including your email, order date and order number in your request.

Additional terms

1. If suspicious or fraudulent activity is detected, access to the service may be temporarily restricted.
2. The Administration may audit transactions and decline refunds if abuse is detected.
3. By making a payment, the user confirms acceptance of this policy and the terms of provision of digital services.